Frequently Asked Questions
What kinds of fruit do you have?
We will feature a different fruit every month of the year! Because we are dealing with fresh fruit, it is difficult to put a set calendar in place. That’s why it’s important to keep checking back for updates!
How do I order?
You can reserve your fruit online. Make sure to choose the correct pickup location. Please note that payment is due upon pickup. After you order, you should receive a confirmation email. (Be sure to check your “junk mail” folder) Home delivery is also available! To place an order for home delivery please visit us here: https://mkt.com/thefruitclub
Is The Fruit Club USDA licensed?
Yes, we are USDA licensed. A copy of the certificate is available upon request.
Is the fruit shipped to me or do I have to pick it up?
Our truck delivers to numerous communities throughout the Midwest, but if you prefer, shipping is now available in select locations! https://mkt.com/thefruitclub Our delicious jams, salsas, sauces, and select fruits are available for home delivery.
How do I pay?
Payment is upon pickup at the truck. We prefer credit or debit cards but checks and money orders are accepted. Returned check fee of $30 applies to returned checks. If ordering for home delivery payment is due when the order is placed.
When do I know if the fruit is ready to be picked up?
Watch the website closer to the estimated delivery date for information about pick-up days and times. Because of the nature of fresh fruit, and Mother Nature, we cannot set up exact times until we confirm dates with the orchards. Demand, logistics, and fruit availability sometimes cause schedule adjustments.
What if I cannot pick up my fruit on the day of delivery?
We try to make deliveries long enough for everyone to pick up their order. If you cannot make it to your delivery, please arrange with someone to pick up your order. We cannot ‘hold’ boxes for members. If convenient you may also choose to have your order shipped to your home. More info can be found here: http://thefruitclub.net/we-deliver/.
How do I change my order?
If you need to ADD TO your order, please place an additional order. If you need to DECREASE your order, please email us at email@example.com and we will get that changed.
What if I need to cancel my order?
Please email us at firstname.lastname@example.org and we will cancel your order for you. If you cancel and then decide that you DO want your order, please place a new order.
What do I do if I receive unsatisfactory fruit?
The Fruit Club strives to provide you with the freshest farm product, and excellent customer service. Since we are dealing with perishable products and mother nature, refunds are not guaranteed. If you are unsatisfied with your purchase, you may submit a claim. Claims are only accepted through email and within 7 days of purchase. We will do our best to remedy each situation. To submit a claim, email email@example.com. Please include the following: your full name, proof of purchase, phone number, mailing address, purchase date, location purchased from, what was purchased, amount paid, pictures of product and box numbers (if applicable), information of where your fruit was stored, and information on what portion was unsatisfactory. Incomplete claims will not be processed. We do not offer cash/credit/debit/check refunds; per our discretion you may or may not receive product replacement or The Fruit Club credit.
Is there a fee to join?
No, we are just a group of people that love fruit, love the option to get farm fresh fruit, share recipes, & ideas.
Why do cities get cancelled?
We use a truck to transport fruit in bulk to keep our costs down and pass the savings on to you! Unfortunately, if we do not receive enough orders, we are unable to service that city. Make sure to share our website with all of your friends and family so that we can provide your city with farm fresh fruit!