Delivery Route (truck) Refund Policy

If your fruit is not satisfactory, we will either replace your fruit or send a gift certificate for the portion that is affected. You have 7 days from the date of purchase to notify us of an issue with your order. This applies to fruit that is properly taken care of/stored, as per instructions, after purchase. Please send an email to info@thefruitclub.net with your full name, phone number, mailing address, purchase date, location you purchased from, what you purchased, how much you paid, and what portion was spoiled or unusable. Please also send pictures, as we send them to our orchards. A copy of your receipt will help us find your purchase in our records (we can look up card purchases, otherwise we need date, time, purchase total, items purchased, payment method to find your receipt). You can also call us at 605-377-8679, but we still need pictures sent to the email address. Incomplete requests will take longer to process.

We do not offer cash/credit/debit/check refunds, we offer product replacement or certificate to be used on future Fruit Club purchases (our discretion).

 

Shipping Order Refund Policy

We will send you a gift certificate/card or product replacement of equal or greater value if your fruit is not satisfactory. You have 10 days from the date of shipment to notify us of an issue with your order. Please send an email to info@thefruitclub.net with your full name, phone number, mailing address, date of purchase, what you purchased, how much you paid, and what portion was spoiled or unusable. Please also send pictures, as we send them to our orchards. You can also call us at 605-377-8679, but we still need pictures sent to the email address. Incomplete requests will take longer to process.

We do not offer cash/credit/debit/check refunds, we offer product replacement or certificate to be used on future Fruit Club purchases (our discretion).